1. How do I register an account?
You can create an account by clicking the “Register” button on our website. Enter your name, email address, and set a password, then click “Register” to complete the account creation process.
2. How do I update my account information?
After logging into your account, go to the “Account Settings” page. Here, you can update your personal information, contact details, and password.
3. How do I place an order?
Browse our website, select the products you wish to purchase, choose the size and color (if applicable), and then click “Add to Cart.” After shopping, go to the “Cart” and click “Checkout,” follow the prompts to enter your shipping address and payment information, and complete your order.
4. How can I confirm and track my order?
Once your order is complete, you will receive a confirmation email with the order details and estimated shipping date. After shipping, you will receive another email with a tracking number, which you can use on the courier’s website to track your order status.
5. How do I return a product?
If you wish to return a product, please contact our customer service team at [email protected], providing your order number, reason for return, and details of the product. Our customer service team will provide you with the return address and further instructions.
6. Who pays for return shipping?
If the return is due to a quality issue or shipping error, we will cover the return shipping costs. For returns due to other reasons (such as dissatisfaction or incorrect choice), the return shipping costs will be borne by the customer.
7. What is the refund processing time?
Once we receive and inspect your returned product, and confirm it meets the return conditions, we will process the refund within 15 days. The refund will be returned to your original payment account.
8. How do I modify or cancel an order?
Please contact our customer service team at [email protected] as soon as possible. If your order has not been processed yet, we will try to assist with modifications or cancellations. Orders that have been processed cannot be modified or canceled.
9. Is the website secure?
We have implemented appropriate security measures to protect your personal information and transaction data. We use encryption technology to ensure online transactions are secure and regularly review and update our security practices.
10. How can I contact you?
If you have any questions or need assistance, please contact our customer service team at [email protected]. We will respond to your inquiries as soon as possible.
11. Can I change the shipping address?
After order confirmation, you may request to change the shipping address by contacting us at [email protected]. Please do so as quickly as possible, as changes may be restricted once the order is processed.
12. What are your shipping areas?
We offer international shipping services. No matter where you are located, we will strive to deliver high-quality shoes to you.
13. How is the inventory status of items on the website?
The inventory status of items is updated in real-time. If an item is out of stock, we recommend joining our email list to receive notifications when the item is back in stock.
14. How can I learn about the latest promotions and offers?
Please subscribe to our newsletter or follow our social media platforms to receive the latest promotional information and special offers.